My name is Mark Hart and I am the company’s Customer Services Director. It is my responsibility to ensure any issues you may have with the service you receive from MFI are dealt with quickly and efficiently.

Supporting me in the task of delivering outstanding levels of customer care are a dedicated team of professionals who are based at our customer service centre and will work to resolve your query quickly and efficiently.

If you have any issues with the delivery of your goods or concerns over installation you can contact us using the details below. If you are experiencing difficulties with your order please contact the customer service centre. Please do not contact the store or our head office because this will potentially slow down the speed with which we can deal with your query.

Customer Service, Installation and Delivery Issues
Call us toll free on 0800 085 1580
Email us at customer.service@mfi.co.uk

By post:
Customer Care Team
MFI
Unity House
Wayfarer Road
Low Southwick
Sunderland
SR5 3XA

There are many reasons why you may want to contact us, such as requesting a brochure, making an appointment, or asking questions about our products or website.

Before you contact us, why not take a look at our FAQs (Frequently Asked Questions) section, where you can find the answers to many questions. Or simply select one of the options below:

Your feedback
Request a brochure
Request an appointment
Trade Enquiries

Other General Queries
Pre-delivery questions, please contact your local store
If you wish to find out the time of delivery (AM / PM) please call 0870 609 9609
If you have any sofa enquiries, please call 0870 720 0167 (Tuesday to Friday 9am - 6pm and Monday and Saturday 9am - 5pm)

Telesales
If you have a sales query you can contact us on 0800 023 4457 or by emailing sales@mfi.co.uk

Telesales opening hours: Monday - Friday: 9am - 8pm, Saturday: 9am - 6pm, Sunday: 10am - 5pm

Press Office
For all media enquiries please email the MFI press office on mfipressoffice@sirenpr.co.uk

Head Office
Southon House
333 The Hyde
Edgeware Road
Colindale
NW9 6TD