FAQs

We are currently not shipping internationally

Once your order has been dispatched, you can expect to receive a confirmation email from us, with a tracking link to get up-to-date information on your delivery.

For room of choice deliveries, or if your order includes bulky furniture, appliances, or items requiring special handling, our delivery team or courier may contact you beforehand to arrange a delivery time and confirm access details.

If you have any questions about your delivery or want to know more about your specific order, feel free to get in touch!

Once your replacement request is approved, we aim to dispatch your new item as quickly as possible—usually 2-7 working days

Once your replacement has shipped, we’ll send you a confirmation email with tracking information so you can follow your parcel’s progress.

If it’s been longer than 7 working days since your replacement was approved and you haven’t received tracking details, please contact our customer support team. Provide your original order number and any relevant details, and we’ll investigate the status for you.

Please note, delivery times depend on your location and the courier service. Estimated delivery times will be included in your tracking information.

Customers are responsible for the cost of returning items unless the return is due to an error on our part or a faulty product. If you would like to return an item, please visit our Help Centre to authorise your return

We know you’re eager to find out when your returned item arrives — here’s how you can check on the status:

Once your return parcel reaches our warehouse, our team carefully inspects the item(s) to ensure they meet our return policy requirements. This can take up to 10 working days from the date we receive your package.

How to Check If We’ve Received Your Return

• Tracking Your Return: If you used a tracked courier service, you can check the tracking number to see when your parcel was delivered to us.
• Email Confirmation: We’ll send you an email confirmation once your return has been received and processed.

If it’s been more than 10 working days since your return was delivered according to the tracking, and you haven’t received any confirmation from us, please contact our customer support team with your return tracking details. We’ll investigate promptly to locate your parcel and update you.

Delivery costs vary depending on the items in your order.

Find out more here.

We understand how frustrating it can be when your delivery date keeps shifting. ETAs (Estimated Time of Arrival) can be affected by a few common factors, such as:

• Courier routing updates as your parcel moves through depots
• Busy periods like holidays or sales

Your tracking link will always have the most up-to-date info. If your order is significantly delayed or the ETA keeps changing, feel free to contact us here — we’re happy to help!

We want you to love your purchase -  but if something isn’t quite right, returning an item is quick and easy.

To arrange a return for an item that is unwanted, click here to visit our returns information page to authorise your return. Please note, you’ll need to send the item to us using a courier of your choice. We recommend using a tracked service and keeping your receipt or tracking number until your refund is processed.

For items that are damaged or faulty, you’ll need to submit a form so we can advise on the best course of action. Click here to submit.

Once we receive your return, we’ll inspect the item and process your refund within 7-10 working days. You’ll receive an email confirmation as soon as it’s done.

We know that sometimes you need your order in a hurry! That’s why we offer a range of delivery options to suit your schedule — including express services for faster delivery.

Our fastest delivery service is usually Next Working Day Delivery (depending on your location and the time of your order). To qualify, orders must typically be placed before 12pm on a weekday and all products must be in stock and ready to ship. 

We are sorry to hear your order has not arrived yet, standard delivery is estimated between 2-10 working days. For updates on your delivery click ‘Track My Order’, or contact us via the website and a customer service advisor can assist further.

For the most up to date delivery timeframes, head to our Delivery Information page. 

To find out more about our delivery services, please visit our Delivery Information Page, here.

The cut-off is 12pm on a weekday, this is to allow enough time for the next day delivery. This might change on public holidays, but we'll put a notice on the website if that's the case.

Our payment options include all major credit cards, as well as Paypal and Klarna.

If your payment is declined, please check that you have entered all the information displayed on your card correctly, and that all required fields have been filled in. If any problems persist, please contact our customer services team regarding the issue, providing as much detail as you can, and we will try to resolve it for you as soon as possible.

Once we receive your returned item(s), our team will inspect and process your return as quickly as possible. Here's what you can expect from the refund process:

1. Item Received and Checked
   As soon as your return arrives, we’ll inspect the item(s) to ensure they meet the conditions of our Returns Policy. Items must usually be unused, in their original packaging, and returned within the allowed timeframe.
2. Refund Issued
   Once your return is approved, we’ll issue your refund to the original payment method used at checkout (e.g. credit/debit card, PayPal, Klarna). We’ll also send you an email confirmation once the refund has been processed.
3. Refund Timing
   • Refunds are typically processed within 7-10 working days of receiving your return.
   • After the refund is issued, it may take a few additional days for the amount to appear in your account, depending on your bank or payment provider.

Important Notes:

• Original delivery charges are usually non-refundable unless the item was faulty or sent in error.
• We recommend using a tracked service for returns, as we can’t process refunds for items we haven’t received.
• If your return doesn’t meet our policy (e.g. returned outside the return window or showing signs of use), we may not be able to offer a refund.

We’re an online-only retailer, which means we don’t have any physical stores or showrooms.

Our customer support team is here to help with any questions you might have about products, sizing, returns, or anything else. You can reach us by clicking here

You can read our terms and conditions by clicking here. 

Items from our range have differing guarantee lengths based on the individual manufacturer’s warranty.

Check out the individual product page of the item you're asking about for more information.

For further information, click here to view our guarantee page.

We're sorry to hear that you're no longer finding our emails relevant to you. The quickest way to unsubscribe is to hit the ‘Unsubscribe’ button found at the bottom of every email. This will remove you from any future non-transactional emailing.

This means we won't send any marketing-related emails, but we will still send essential updates regarding your order or any customer service cases you may have.