Some of the products we offer come with a manufacturer’s guarantee, which is both provided and upheld by the product’s original manufacturer. This guarantee protects you against any manufacturing defects, as long as the product is used in a normal domestic setting—or in commercial use, if additionally specified.
Please note that serviceable parts (for example - bulbs) are not covered under the warranty. Additionally, any damage caused by neglect, misuse, or abuse will void the warranty.
What To Do If You Experience an Issue
If your product develops a fault, get in touch with us first. We’ll guide you through the appropriate steps based on the manufacturer’s process.
To Ensure Your Guarantee Remains Valid:
● If the product requires installation, it must be fitted according to the manufacturer's instructions.
● The product must not be altered, misused, or mistreated in any way.
You’ll also need your proof of purchase to make a claim. Some manufacturers may require you to complete a registration form within a specific timeframe to activate your guarantee.